The Medicare prescription drug benefit is confusing. A typical story illustrates just how much so:
MIAMI BEACH, Fla. (AP) — Jean Newman is hardly afraid of challenges. The 73-year-old Cuban native came to the United States as a teen, worked for years as a substitute teacher and volunteered in the Israeli army well into her 50s.But when it comes to the new Medicare prescription drug benefit, she is at a loss.”The whole thing is so confusing. It might as well be in Chinese,” Newman said.
Philadelphia senior center counselor Gloria Mack said she herself was confused by the training she received on the program. ”Oh, my God,” Mack recalled thinking. ”I’m confused, and I’m not a senior.”
-Art Caplan